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Shipping / Returns

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The customer will have 14 calendar days from receipt of order to exercise their right of withdrawal (ie the right to terminate the contract without penalty). In this case, the customer must return the product in the original packaging as otherwise the good suffer depreciation, notice by mail to the address info@lacentraldelperfume.com, or through the form available at the following link: " withdrawal form ", although it is not mandatory.
The customer will bear the direct costs of returning the goods, and the Central Perfume agrees to return by bank transfer the total invoice amount upon receipt of the items.

For questions, you can contact us by phone 600 862 636 or via the web form if you want us to call you.


legal guarantee

The product warranty period is two years from delivery. The guarantee of consumer products is regulated by Royal Decree 1/2007 of 16 November, revised text of the General Law for the Defense of Consumers and Users.

Please note that as soon as the product is not correct, you contact us by phone 600 862 636 or via email info@lacentraldelperfume.com communicating the incident.

The Central Perfume is not liable for negligent or misuse of the product purchased.

In case of defective product or damaged, we will replace it. Our carrier is responsible for collecting the defective product. It is imperative to submit a copy of the sales invoice.

If the conditions for the replacement product will be sent a new one without delay. All efforts will be totally free to the consumer.


Shipping costs

For delivery in the Peninsula, we offer two types of shipping by courier NACEX / ASM.

- ECONOMY SHIPPING ASM (the order is received in the next 24-72 hours, Saturdays and holidays excluded, unable to specify delivery schedule). This service has a cost of 3.99 EUR if your order is less than EUR 59 and FREE if your order is more than EUR 59 (only valid for Spain and ASM mode SHIPPING ECONOMY)

-Sending NORMAL (the order is received in the next 24-48 hours, Saturdays and holidays excluded, unable to specify delivery schedule). This service has a cost of 4.99 EUR if your order is less than EUR 99 and EUR 1.50 if your order is more than EUR 99 (only valid for Spain and sent NORMAL mode).

-Sending URGENT (If you order before 15 hours will receive the next working day before 14 hours) If you order after 15 hours, the order will be shipped the next day, so the delivery it will take one more day and will be delivered before 14 hours. The cost of this shipment is EUR 8.50 for orders under EUR 99 and EUR 2.50 if your order is over EUR 99 (only valid for Spain and sent URGENT mode).

-NACEXSHOP SHIPPING. Your order will be ready in 1-2 days in your Nacex office. The cost of this shipment is € 4.50 for orders under € 99 and FREE if your order is greater than € 99 (only valid for Spain and sent NACEXSHOP SHIPPING).

IF YOU ORDER BEFORE 15 HOURS (DST), delivery takes place the same day. IF YOU LATER, Ships next business day.

We do not ship to Ceuta, Melilla and Canary Islands.

Orders placed on the peninsula must be received within a maximum period of 24-72 hours from the shipping (usually must be received within 24 hours, holidays excluded, but in certain areas, delivery may be delayed one more day). If in doubt, the delivery is delayed, etc, please contact us .

Shipping costs for the European Economic Community will be 12.99 euros, unlimited order. It will be sent by the mode Package International Certificate, indicating the tracking number. The time of receipt of shipment may vary by country.

Payment methods

- Bank Transfer: Bank transfer in any of the following accounts:

CAIXABANK- Account number: ES90 2100 5045 7602 0008 8141 BANCO SANTANDER -Nºcuenta ES91 0049 1917 46 2110200917 , se procederá a ANULAR el pedido al suponer que ya no interesan los artículos. If payment is not received within 5 days, we will proceed to cancel the order by assuming that no longer interest the articles. Valid payment method for Peninsula, Balearic and Canary Islands. Not valid for purchases from foreign countries.  

. - Credit / debit cards: VISA, MasterCard (this payment method will be redirected to a secure page of the bank If prompted for a code to finalize the purchase upon purchase, and do not have it (NOT PIN CARD), please contact your bank to provide him with all the information needed to purchase with your Visa in our establishment. This payment system VERIFIED bY VISA is being implemented in all online shops of Spain and the goal is to prevent fraudulent purchases can be made with credit cards. by the nature of the products we sell and for your safety, we already have implemented this payment system in our shop). 

- Paypal: Payment method accepted worldwide. Safe and effective. (Due to the high commissions of this method of payment and prices so tight we try to offer our customers a commission of 3.5% of the total order amount will be charged).

- Payment on delivery: Commission 3% of total order amount, with a minimum fee of 3 euros (Payment Method valid only for Peninsula) Not valid for Canary Islands or Balearic Islands.



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